This 'masterclass' follows on from workshops conducted in 2014 and earlier in 2015- focussed on the management of very difficult workplace behaviour. The workshop will include more detailed examination of organisational and HR arrangements and strategies; the development of 'protocols' for early intervention and the application of these to case studies.


Very difficult workplace behaviour is perhaps the most demanding leadership task - combining organisational, managerial, personal and interpersonal challenges.

Organisations have sought to progressively develop cultures of engagement and support. Yet this is often in tension with dramatic and rapid change, limited resources and increased pressure for outcomes. Managers find themselves demanding more of their staff and are under increasing pressure themselves. These challenges are often further compounded by a history of casual, unfocussed or poor staff management. In many cases, there is also a well-known history of very difficult behaviour by some individuals.

In this environment very difficult workplace behaviour can become more prevalent but it is less well tolerated. It is also harder to manage but it is more important that we do so effectively.

This workshop provides frameworks for understanding, defining and managing difficult behaviour, and is particularly focussed on the organisational arrangements, early intervention and managerial support that is necessary for effective management.


The workshop will assist you to:
• Review the impact, characteristics and types of very difficult behaviour - including the particular challenges created for the manager, management team, other staff and the organisation as a whole
• Review the organisational context, risk and protective factors for very difficult workplace behaviour and how it is managed, tolerated, allowed and ignored
• Identify and discuss internal organisational arrangements, roles and responsibilities for the management of very difficult workplace behaviour
• Identify and develop HR 'protocols' for early intervention, case planning and management, executive engagement, specialist support and consultancy
• Review and analyse detailed case examples - developing detailed management strategies
Who should attend?

The 'masterclass' is available to members who have attended a Managing Very Difficult Workplace Behaviour workshop and who have ongoing responsibility for managing or consulting in the area of very difficult workplace behaviour. Participants will be encouraged to bring 'live' case studies for discussion in the workshop. 


As with all AHEIA training programs, this workshop is designed to be interactive and participatory, and uses a mix of facilitated discussion with practical small group activities and case studies designed to develop knowledge, skills and confidence

This workshop will be delivered by Greg Cook, who is a psychologist with more than twenty years’ experience in organisational consulting, leadership and development, facilitation and coaching. Greg provides process consultancy to executives, senior managers and teams in public sector organisations, not-for-profit organisations and community groups.

Greg also holds qualifications as a teacher and social worker. He has worked in a wide range of organisations – as a front line clinician, staff-supervisor, manager and internal consultant; as a lecturer in both tenured and contract positions in three tertiary academic institutions; and as a psychotherapist in private practice. Greg holds a Certificate IV in Training and Assessment and is accredited and experienced with Myers-Briggs Type Inventory (MBTI), the Team Management Profile (TMI) and the Human Synergistics Life Styles Inventory (LSI).

Contact AHEIA for tailored in-house delivery.

Training Terms, Conditions & Refunds

More than 28 calendar days prior to event start date a participant may: substitute an attendee, transfer to an alternative program date or cancel participation in a training program and request a refund by emailing

15 - 28 calendar days prior to event start date a participant may: substitute an attendee or transfer to an alternative program date

14 calendar days or less prior to event start date  a participant may: substitute an attendee.

To ensure the maximum value for AHEIA members, a minimum number of participants are required to run a successful program. AHEIA reserves the right to cancel or postpone a program to an alternative date. In this event registrants will be offered the opportunity to transfer to the next available program, or receive a full refund.

Privacy Policy

This following document sets forth the Privacy Policy for the Australian Higher Education Industrial Association (AHEIA) website,

AHEIA is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to AHEIA customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. AHEIA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

AHEIA reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. AHEIA reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

AHEIA welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 03 9614 5550

Fax: 03 9614 3125


Post: AHEIA, Level 6, 303 Collins Street, Melbourne, VIC 3000 AUSTRALIA

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