Frequently Asked Questions

AHEIA Training proudly offer our training programs for delivery in-house at your University. 

Can AHEIA training programs be customised or adapted to suit University requirements?

The AHEIA Training team can incorporate your University policies, procedures and processes into our materials to help with the transition of learning when participants return to the workplace. AHEIA Training will ask the University to provide relevant documentation.

If there is a particular message that needs to be emphasised or a specific focus for the training to highlight, we can adjust our facilitation accordingly. 

For example, the Managing For Success program could have key focus placed on:

  • informal conversations if the University are looking to try to manage performance and behavioural issues better before they escalate to HR
  • Managers having more confidence with having difficult conversations that may have been avoided or haven’t gone well in the past
  • Unwrapping the Performance Management Process so that participants are familiar what is expected of them and how HR will be involved

Therefore, the same program content can be delivered but with different messaging depending on the needs of the University; resulting in the participants having depth of learning against those learning outcomes that are the identified key focus areas.

If the University wishes to adapt the training materials to meet their unique needs, AHEIA Training offer a training consultancy service for:

  • Detailed course review and customisation analysis
  • Design and development services

The first needs analysis discussion will be free of charge.

A quote estimating the work to be carried out will be issued and agreement sought before any redesign or development work will be commenced.

When can AHEIA deliver the training?

AHEIA Training will try to accommodate all requests for specific dates.  There may be instances where our facilitators won’t be available on requested dates, however we will do our best to find a mutually agreeable date for the program(s) to be delivered.

How many participants can attend the training?

The maximum number of participants varies for each training program.  We limit the maximum number that can attend to ensure that all participants receive a high quality immersive experience and get the most from the workshops.

What does the University to provide prior to the training?

AHEIA Training will contact the University 3 weeks out from the training delivery date to get an update on participant numbers and to answer any questions the University has.

AHEIA Training then contact the University 2 weeks out from the training delivery date to obtain final confirmation from the University that the training will go ahead.  At that time, the University will be asked to complete an AHEIA Training Participant List.  Any amendments to that list in the final two weeks leading up to the training delivery date should be advised as soon as apparent – including withdrawal of participants, additional participants and substitution of participants.

How and when do the training materials arrive?

AHEIA Training will provide all training materials.  They will be couriered one to two weeks prior to the training delivery date (depending on the location distance from Melbourne).  Where there are multiple programs running close together, the materials for all of those programs may be couriered in one shipment and the University asked to store them until the training is delivered.  To help ensure that the program materials are received without incident, we ask for a contact at the University to address the shipment to.

What will the University need to provide on the day?

The University will need to provide a suitable room for the training to take place. Room availability is a key consideration when selecting training dates.  Our Training Administrator will be in contact to discuss logistical requirements (e.g. room setup, table arrangements, access times etc.) and equipment needs (such as data projection, flip charts, white boards etc.). It is important that we have a contact at the University that the Facilitator(s) can meet on arrival and call on if any issue arises with the room or equipment.


Please contact us at or on 03 8611 0504 if you would like any further information.

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Training Terms, Conditions & Refunds

More than 28 calendar days prior to event start date a participant may: substitute an attendee, transfer to an alternative program date or cancel participation in a training program and request a refund by emailing

15 - 28 calendar days prior to event start date a participant may: substitute an attendee or transfer to an alternative program date

14 calendar days or less prior to event start date  a participant may: substitute an attendee.

To ensure the maximum value for AHEIA members, a minimum number of participants are required to run a successful program. AHEIA reserves the right to cancel or postpone a program to an alternative date. In this event registrants will be offered the opportunity to transfer to the next available program, or receive a full refund.

Privacy Policy

This following document sets forth the Privacy Policy for the Australian Higher Education Industrial Association (AHEIA) website,

AHEIA is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to AHEIA customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. AHEIA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

AHEIA reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. AHEIA reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

AHEIA welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 03 9614 5550

Fax: 03 9614 3125


Post: AHEIA, Level 6, 303 Collins Street, Melbourne, VIC 3000 AUSTRALIA

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