What the program is about

This program immerses participants in practical activities that provide the opportunity to explore having conversations that can be perceived as difficult.  Participants will be given models and will have the opportunity to apply them in a safe non-judgemental environment.  Participants will have the opportunity to understand what it is like to be both the manager and the employee - which gives them insight into how they deal with the matter at hand.  Participants are also encouraged to apply what they are learning in the workshop to situations they are dealing with currently in the workplace.

Learning Outcomes

  • Develop fundamental skills to manage performance for success
  • List some of the key steps required to effectively communicate expectations
  • Give feedback effectively
  • Understand how to plan and structure informal and formal performance management discussions
  • Identify particular challenges associated with managing unsatisfactory performance
  • Formulate strategies to overcome barriers associated with managing unsatisfactory performance
  • Give examples of the practical application of relevant University policies, procedures and agreement clauses for managing unsatisfactory performance


As with all AHEIA training programs, this workshop is designed to be interactive and participatory, and uses a mix of facilitated discussion with practical small group activities  designed to develop knowledge, skills and confidence.

Who should attend

University staff who are currently managing or aspire to manage employees.


AHEIA Training in partnership with Winthink's Managing Director, Anoop Vaghani, developed this specialised program, which focuses on a management topic our members identified as an area of interest. 

Anoop Vaghani - Winthink - Managing Director
Anoop has extensive experience in the areas of Leadership Development and Change Management as a designer, coach and facilitator of intensive programs. He started his career with ANZ in 1999 holding prominent roles as a Project Manager, Senior Risk Manager and a Consultant/Facilitator in Leadership and Cultural Transformation.

Lisa Donohoe – Winthink - Consultant
Lisa is a degree qualified human resources manager with extensive experience in training, facilitation and all aspects of human resources. Her experience spans 18 years in industries including retail, financial services, telecommunications, contact centres and professional services. 

Isabel Boyce - Winthink - Consultant
Creating a positive impact and unlocking potential is what drives Isabel. Spanning more than 15 years in Learning and Development working for large organisations as well as small businesses, Isabel has a truly diverse background and global outlook. 

One of these Winthink specialist consultants will deliver the program.


AHEIA Scheduled programs;
Members:        $495 (inc. GST)
Non-Members: $795 (inc. GST)

Like to know more?

Contact  us at or call (03) 8611 0504




Tuesday 27 August




Thursday 12 September




Tuesday 17 September




Thursday 19 September



Adelaide - TBA

Thursday 29 August


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Training Terms, Conditions & Refunds

More than 28 calendar days prior to event start date a participant may: substitute an attendee, transfer to an alternative program date or cancel participation in a training program and request a refund by emailing

15 - 28 calendar days prior to event start date a participant may: substitute an attendee or transfer to an alternative program date

14 calendar days or less prior to event start date  a participant may: substitute an attendee.

To ensure the maximum value for AHEIA members, a minimum number of participants are required to run a successful program. AHEIA reserves the right to cancel or postpone a program to an alternative date. In this event registrants will be offered the opportunity to transfer to the next available program, or receive a full refund.

Privacy Policy

This following document sets forth the Privacy Policy for the Australian Higher Education Industrial Association (AHEIA) website,

AHEIA is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to AHEIA customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. AHEIA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

AHEIA reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. AHEIA reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

AHEIA welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 03 9614 5550

Fax: 03 9614 3125


Post: AHEIA, Level 6, 303 Collins Street, Melbourne, VIC 3000 AUSTRALIA

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