Advanced techniques to engage your ‘zoom-fatigued’ audiences

 created new ways of working where people are facilitating virtual meetings and presentations like never before. In the space of a year, people’s virtual confidence has improved and capability has shifted from novice to advanced beginner, even capable performer. With virtual here to stay and people now more aware of their virtual strengths and opportunities, it’s time to take the virtual skills of leaders and facilitators to the next level.      

AHEIA has partnered with Tonka Learning to bring you global facilitation expert and author, Professor Kendall Zoller from the USA to deliver an advanced Virtual Facilitation Skills program specifically for academics and professional service employees working in higher education.

Whether your audiences are 5 or 150, virtual or a hybrid of virtual and face-to-face, passive or highly interactive and for 30-minutes or 3-hours, this highly practical program will be sure to build sustainable virtual skills to turbo-charge your audience engagement.


Kendall Zoller, EdD, is an author, educator, researcher and international presenter in communicative intelligence, presentation skills, facilitation skills and leadership. He is co-author of The Choreography of Presenting: The 7 Essential Abilities of Effective Presenters (2010).

Kendall has worked with schools and organisations all over the world, including extensive work across all of Asia and North America as well as Europe and Australia. Kendall has worked in the virtual space for more than 10 years and continues to deliver sold out virtual facilitation workshops.

Kendall has a doctorate in Educational Leadership and Masters in Educational Management.


  • Greater quality audience participation.
  • Improved follow through from virtual meetings and presentations.
  • Greater connection and community between audience members.
  • More trust, rapport and energy in the virtual room.
  • Greater constructive tension in the virtual room
  • Virtual leaders/facilitators focusing on the right things in preparation for meetings and presentations.
  • Greater satisfaction from virtual leaders; virtual facilitation becomes more innate and effortless.


  • At the completion of this program, participants will be able to:
  • Identify challenges to the virtual environment, knowing which behaviours to encourage and which ones to abate.
  • Create community in the virtual room.
  • Develop their communicative intelligence (CI) for virtual work, for example, listening virtually, managing non-verbals and posing questions.
  • Hold the virtual space and have a voice.
  • Make visible the invisible.
  • Influence energy and build virtual rapport.
  • Create productive states in resistance.
  • Manage audience Q&A and reframe audience emotion and value/what’s important to them.
  • Use word choices to build inclusion.
  • Engage split audiences; where some are face-to-face, and others are virtual.
  • Become more of their authentic self.


PRE-WORK - pre-reading and virtual facilitation skills assessment

WORKSHOP 1 - 4 hour workshop delivered by Professor Kendall Zoller

WORKSHOP 2 - 4 hour workshop delivered by Professor Kendall Zoller

EMBEDDING ACTIVITIES - post-workshop resource kit and application actitivies


We are pleased to bring you this workshop valued at $695 at the subsidised price of only $295 (excl GST).  We have capped numbers at 20 for this once only event.  So don’t miss out, register  by 13 September for this great offer using voucher code ODN.


5 and 6 October 2021

10.00 am to 2.00 pm both days (AEDT)

Enquiries contact Annemarie Comerford - 03 8611 0504 or

Virtual Workshop

Virtual Workshop

Tuesday 5 October to Wednesday 6 October


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Training Terms, Conditions & Refunds

More than 28 calendar days prior to event start date a participant may: substitute an attendee, transfer to an alternative program date or cancel participation in a training program and request a refund by emailing

15 - 28 calendar days prior to event start date a participant may: substitute an attendee or transfer to an alternative program date

14 calendar days or less prior to event start date  a participant may: substitute an attendee.

To ensure the maximum value for AHEIA members, a minimum number of participants are required to run a successful program. AHEIA reserves the right to cancel or postpone a program to an alternative date. In this event registrants will be offered the opportunity to transfer to the next available program, or receive a full refund.

Privacy Policy

This following document sets forth the Privacy Policy for the Australian Higher Education Industrial Association (AHEIA) website,

AHEIA is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to AHEIA customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. AHEIA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

AHEIA reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. AHEIA reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

AHEIA welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 03 9614 5550

Fax: 03 9614 3125


Post: AHEIA, Level 6, 303 Collins Street, Melbourne, VIC 3000 AUSTRALIA

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